endstream endobj JULY 28, 2020. Reverse supply chain refers to the movement of goods from customer to vendor. Reverse supply-chain 1. NEW DELHI: With the nationwide lockdown disrupting the dispatch of goods by FMCG companies and suppliers, some retailers have resorted to the reverse supply chain mechanism as a stop-gap procurement arrangement. With plenty of companies, supply management success is calculated only up until the product is delivered to the end-user. With both forward and reverse logistics in place, your supply chain system will become more transparent throughout the entire network. The majority are handled by Genco (which Fedex recently acquired). The Supply Chain Minded community aims to inform and connect professionals active in Supply Chain, Purchasing, Manufacturing, Warehousing, Transport, Distribution; Reverse Logistics, Service Logistics, Lean & Six Sigma, 3PL. Whether your company establishes a reverse supply chain in-house or coordinates with an external provider, there are several benefits it can offer, including the ability to: Mitigate your losses: As a business, you want to maximize your profits and decrease your losses, and you can do that with industry-best reverse supply chain management practices. xÚÔUÛn7ı>ÚÜåuH�Y�mulDi\”àÃFb¡ºAZÑß÷WvÜ4®ıZ@ÔPœáápæJI/¤P2…�ŒB“JIa”�UÂk¸•†�°FÇë–cyâø‘P ¡_ŒoˆLÍh8. companies must also learn about the primary components of the reverse supply chain management system. Thus, reverse logistics is important for use in advanced green supply chain management concepts and practices. • Cognizant 20-20 InsightsReverse Supply Chain: Completingthe Supply Chain Loop Executive Summary Reverse Supply Chain Traditionally, businesses have concentrated on Reverse supply chain refers to the movement of improving the forward supply chain for their goods from customer to vendor. The rise in e-commerce transactions, as well as flexible return policies and strict environmental regulations, are shifting the focus of companies to their reverse supply chain. Distribution and Sales. Again, making smart decisions early in the chain—in particular, when you accept and sort returns—will help to reduce manufacturing variability and, hence, costs. Once collected, products need to be transported to facilities for inspection, sorting, and disposition. That can eliminate many logistics costs and get remanufactured products to market faster. Whether a company is establishing a reverse supply chain by choice or necessity, it will face many challenges. Bosch is a good example. Despite a growing body of research in the area of reverse supply chain, industries are reluctant to adopt best practices of the reverse supply chain. If a company plans to sell a recycled product, it first needs to determine whether there is demand for it or whether a new market must be created. Learn how Hollingsworth's solutions in warehousing, fulfillment and distribution, packaging, just-in-time delivery, kitting, program management, reverse logistics, and transportation can optimize supply chain management for the food and beverage industry. Your entire supply chain will benefit from partnering with XPO. However, on the general basis, there would be 5 distinctive processes in a reverse supply chain system. Rite Aid has a partnership arrangement with Inmar to assist in these areas as their 3PL. Over the past decade, the company has recycled more than 310 million cameras in more than 20 countries. Reverse Logistics. The most common scenario in which reverse logistics come into play is when a customer wants to return an item. To successfully deploy a vaccine, organizations may need to predict several aspects related to the supply chain, including: Timing of consumption by country, region, city, and perhaps immunization locations. To manage reverse supply chain, companies need sophisticated information systems. By Max Moriarity, Consultant, Supply Chain Operations Practice Wednesday, August 22, 2012 . With plenty of companies, supply management success is calculated only up until the product is delivered to the end-user. Companies should consider not only the costs for shipping and storing but also how quickly the value of the returned products will decline and the need for control over the products. After all, most supply chains are created to get products out the door, not welcome them back in. Forward Supply Chain . Potential customers for remanufactured products or components include not just the original purchasers but also new customers in different markets. "Reverse logistics is an area of the supply chain that has been relatively ignored until recent years, as far as costs are concerned," says Bill Wascher, president and CEO of SEKO Worldwide. Reverse Logistics Logistics Sustainability Transportation Management 163 . For instance, Kodak remanufactures its single-use cameras after the film has been developed. Unfortunately, this doesn’t always account for all situations. "As the supply chain assumes a more important role in a business enterprise, companies are scrutinizing logistics costs to eliminate redundancies, and returns. These processes are clearly mentioned in the The solution for developing a reverse supply chain is in partnering with companies that specialize in reverse logistics operations. Reverse logistics has become even more important with the arrival of the e-commerce era. The company has made their supply chain work for them with fewer links in the chain, strategic vendor partnerships, a cross-docking inventory tactic, and technology innovations to cut costs. Efficiency is a vital aspect to successful supply chain management in the food and beverage industry, particularly when perishables are involved. For companies to remain competitive and compliant, it has become a priority for businesses across industries — from retail to automotive to electronics — to update their reverse supply chain … Yin Wei . Reverse Logistics Supply Chain reverse logistics technologySupply chains face an ongoing crisis with the threat of rising demands across consumers and business-to -business purchasers. “Remanufacturing and refurbishment activities are a critical part of that procedure,” says Rogers. This includes business processes that involve transport from distribution endpoints such as retail locations back in the supply chain to locations such as warehouses and factories. A synchronized supply chain to now include forward traditional logistics, inbound logistics, and reverse logistics. Online ordering has been made a simple, one-click process. Reverse Logistics Companies: Using Metrics to Track Performance. This area centers on error correction, upgrades in hardware and end-of-life of the products. 120 0 obj <>stream %PDF-1.5 %âãÏÓ Unter der Bezeichnung Reverse Logistik (englisch Reverse Logistics) oder auf Deutsch Rückführungslogistik, Umkehrlogistik, Rücknahmelogistik werden alle logistischen Prozesse betrachtet, bei denen Güter vom (End-)Kunden ausgehen und wieder in der Lieferkette zurück laufen. This is the reverse What is a reverse supply chain? In recent years, your company has probably spent a lot of time and money fine-tuning its supply chain. This will ensure to the better management and control of all the stages of waste handling process. Customer returns are a form of reverse logistics, but so is the unsold merchandise sent back from a store, among other scenarios. Gain scale & agility in your reverse supply chain. Companies often will need to work closely with retailers and other distributors to coordinate collection. However, one of the most important aspects of supply chain strategies is often overlooked: the reverse supply chain (also referred to as reverse logistics). Reverse Logistics and Supply Chain Challenges. Unfortunately, this doesn’t always account for all situations. Harvard Business Publishing is an affiliate of Harvard Business School. Supply chain and logistics news. inherent challenges that a reverse supply chain faces, such as managing customer expectations on returns policies, partnering with other players in the supply chain and handling the mounting pressure from regulatory authorities. There is another extension to Supply Chain Process called as Reverse Logistics. While the reverse supply chain is an appraoch that is yet to be addressed by many manufacturers, a growing number of companies are looking for external support to help them implement reverse logistics processes. Before setting up reverse flows, companies need to evaluate the supply chain within which the business operates. Reverse Supply Chain vs. Copyright © 2020 Harvard Business School Publishing. ù?=›� 誇`÷00R�üÏÀ8ÿ@€ ÅúE The process for how a company handles that product is an example of reverse logistics. For instance, Kodak remanufactures its single-use cameras after the film has been developed. Although benefits are received when new technology is added to a product, the surplus of earlier product remains stagnant or left in storage… costing a company valuable space and loss of funds. An often missed and a key area is the reverse supply chain (reverse logistics). Transparency in supply chain operations across your network. In other cases, companies are taking the initiative, seeing opportunities to reduce their operating costs by reusing products or components. May 12, 2017. Better Reverse Supply Chain Process Transparency. Asset Recovery Growing According to Dr. Dale Rogers, professor of logistics and supply chain management at Arizona State University, reverse logistics is going to become increasingly popular with logistics managers seeking a process to achieve proper disposal of excess inventory. xÚbbd```b``–‘¥ ’é"ˆdùŸQ‹X‚E��Ev€Ù×Á$˜|&g€ee@$W$ˆÖ ‘¼M ²Z,6Gã'�dtN±�À¤Ä Dabei wird die Übersetzung des englischen Begriffs unterschiedlich verstanden und verschiedene Denkschulen konkurrieren miteinander. … ModusLink continuously monitors the supply levels of all these elements at the PC manufacturer’s central European hub and replenishes stock on a daily basis to ensure that consistent inventory levels are always on hand to meet the forecasted demand. In addition, the forward and reverse flow of materials, information, human resources, and finance occurs among different stakeholders in closing the loop of supply chains. As Supply Chain Activities are evolving and partnering changes in business models, the focus and activities are not restricted to the management of raw materials and finished goods from point of origin from the vendors to plants and further on to the end customers. Reconditioning. By embracing reverse logistics strategies including returns management; product repair and refurbishment; recycling of goods and materials; and proper disposal of materials from unwanted goods, companies can move the sustainability needle while also cutting costs and reaping products … Companies are using reverse supply chains as integral parts of new businesses. A rather complex process, reverse logistics is the exact opposite of forward logistics. For many organizations, reverse logistics is a daunting task. Inspection and Disposition. Reverse supply chains differ from forward supply chains in information flow, physical distribution flow and cash flow. In other words, reverse logistics involves taking products back from customers and reworking those products (or parts of them) to create a new product that can be sold. It may also have to meet stringent environmental standards. Depending on the volume, a separate reverse supply chain may be established. With a new demand-planning and sourcing infrastructure in place, ModusLink focused on improving customer service levels within the client’s after market repair-service business by driving process efficiency and distribution improvements. The quality, quantity, and timing of product returns need to be carefully managed. Improved reverse supply chain visibility, increased productivity, and greater responsiveness to customers. In general, a business should seek to make disposition decisions—based on quality, product configuration, or other variables—at the earliest possible stage in the returns process. Better Reverse Supply Chain Process Transparency. Companies may capture value from returned products by extracting and reconditioning components for reuse or by completely remanufacturing the products for resale. And for a growing number of manufacturers, in industries ranging from carpets to computers, reverse supply chains are becoming an essential part of business. Clearly, more companies need to go back to basics and ask what is reverse logistics’ role in the top trends of the supply chain? In addition, overall efficiency for supply chain related processes was improved by approximately 15 percent. All rights reserved. Reverse Logistics has become a critical component of supply chain management due to its impact on cost, sustainability, branding, customer service, and customer loyalty. Returns are becoming one of the greatest supply chain challenges companies face today. Automatic consolidation of data from partners and systems. Aberdeen's research identifies senior-level oversight as "the top strategy for improving reverse logistics" among best-in-class companies, with 92 percent having a senior service director or executive that oversees all aspects of the return, exchange, repair and refurbishment of products and parts. The Supply Chain Minded community aims to inform and connect professionals active in Supply Chain, Purchasing, Manufacturing, Warehousing, Transport, Distribution; Reverse Logistics, Service Logistics, Lean & Six Sigma, 3PL. A reverse logistics supply chain management strategy is critical to maintaining healthy inventory turn and operating expenses. Yes, improvements within the supply chain can have a positive ROI, but the only way to ensure an organization understands actual savings versus projected savings lies in letting machine learning delve further into the information and consider everything. It’s the series of activities required to retrieve a used product from a customer and either dispose of it or reuse it. Reverse Logistics 163 . Reverse Supply Chain Management -explore the feasibility to incorporate forward supply chain strategy into the reverse supply chain in the electronic industry . Thankfully, today we have the right technological support in place to help us sail through many of these hurdles. A Huge Supply Chain Challenge. Our research suggests that this task—retrieving the used product—is key to creating a profitable chain. A rather complex process, reverse logistics is the exact opposite of forward logistics. It is "the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Reverse logistics is for all operations related to the reuse of products and materials. If you’re going to setup up, operate, and innovate a top-notch reverse logistics pipeline it takes skill, knowledge, and capital investments. Bosch, for instance, has built a successful business selling power hand tools that have been remanufactured. Effective and efficient reverse supply chain implementation may help in managing these returns along with the end of life product returns. The Supply Chain Trends to Know in 2020 Download White Paper Real-Time Analytics Will Help to Better Answer, What Is Reverse Logistics’ Value. One of the most complicated and poorly understood terms – reverse logistics (RL), is also one of the toughest nuts to crack. All these processes require the product travel in reverse through your supply chain network. Bulky products like tires, for instance, will require very different handling than small but fragile products like cameras. The choices in the supply chain are endless for company owners such as routes, item manufacturing or which provider to use to manage the entire pipeline. These entities can offer flexible capacity, expertise in the regulatory environment, and the technology support to take on the complexity of handling multi-SKU reverse logistics. Download artikel ini: SCI - Artikel Reverse Logistics (584.2 KiB, 795 hits) Effective Reverse Supply Chains With creating the product being only a small portion of the business, many businesses invest time into making methods for an effective supply chain . Supply chain visibility is also essential for any pharmaceutical supply chain including reverse logistics, as counterfeiting and lost or stolen products continue to be a major concern for this industry. For example, they make product design and manufacturing decisions with eventual recycling and reconditioning in mind. It is "the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Reverse logistics — defined as the return/exchange, repair, refurbishment, remarketing and disposition of products — has become an important way for companies to improve visibility and lower costs across the supply chain. The concept of supply chain transparency was virtually unknown 15 years ago, yet today it commands the attention of mid- and senior-level managers across a broad spectrum of companies and industries. Tell us your most challenging logistic requirements, and we'll engineer sophisticated solutions using our intelligent technologies. Reverse Supply Chain / Reverse Logistics Definition. The company may, for example, want to target customers who cannot afford the new products but who would jump at the chance to buy used versions at lower prices. How Do Reverse Logistics Work? Beginning in 2003, for example, European Union legislation will require tire manufacturers operating in Europe to arrange for the recycling of one used tire for every new tire they sell. Reverse logistics is any process that involves moving things from the customer back to the producer. Reverse logistics is for all operations related to the reuse of products and materials. Supply Chain Logistics Solutions From e-commerce in the virtual space to traditional brick and mortar - our suite of logistics services is comprehensive. In many cases, it will make sense to outsource the logistics to a specialist. Supply chain executives measure the effectiveness of that flow using the on-time delivery (OTD) metric. Dive Brief: With the average retailer realizing 30% of annual sales during the holidays, coupled with a 24% return rate, technology now plays an important role in minimizing these reverse supply chain costs, Retail Info Systems News reported last week. I ACKNOWLEDGEMENT I would like to express my enormous gratitude and appreciation to all those who supported me and contributed to complete this thesis successfully throughout the entire research process. Reverse logistics is the process of moving products backward through the supply chain. Cerasis. And, as with the conventional forward supply chain, the distribution channel has the opportunity to provide this support. 106 0 obj <]/Info 81 0 R/Filter/FlateDecode/W[1 3 1]/Index[82 39]/DecodeParms<>/Size 121/Prev 542227/Type/XRef>>stream Bosch, for instance, has built a successful business selling power hand tools. A few weeks ago there was a great study released by McKinsey exploring the idea of circular economies and supply circles. Reverse supply (also referred to as reverse logistics) stands for all operations related to the reuse of products and materials. We get it - sometimes it comes down to “Buy or Build”. In addition, for many organizations, reverse logistics (also known as returns management) can represent a significant source of untapped profitability. Most commonly today, companies are using third-party service providers (3PLs) to partner with in their reverse logistics supply chain. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics." Smart manufacturers are designing efficient processes for reusing their products. Adopting an excellent method for your reverse supply chain creates ways to deposit … Reconditioning and remanufacturing processes tend to be much less predictable than traditional manufacturing because there can be a large degree of uncertainty in the timing and quality of returned products. This is the reverse of the traditional supply chain movement of goods from vendor to customer. When it comes to supply chain management, RL holds a rather strategic position in its design and development. Reverse logistics is a value-added process that addresses how a company receives items back from customers. This is essential as even improvements within the reverse logistics supply chain do not always pay off to the tune of their expected savings. California Management Review, Vol. 46(2). In some cases, companies are being forced to set up reverse supply chains because of environmental regulations or consumer pressures. Reverse Supply Chain / Reverse Logistics Web Resources * Reverse Supply Chain / Reverse Logistics Print Resources * Reverse Supply Chain / Reverse Logistics References (4 of up to 20) * Blackburn, J., Guide, V., Souza, G. and Wassenhove, L. (2004) Reverse Supply Chains for Commercial Returns. We also provide kitting, packaging and other high-value-add services, including end-to-end reverse logistics management of merchandise returns. Distribution of a COVID-19 vaccine will soon be the biggest supply chain challenge facing the world. Reverse Logistics is as important to a business’s bottom-line as the usual management of procurement, logistics and spend analysis. endstream endobj 83 0 obj <>/Metadata 44 0 R/Pages 80 0 R/Type/Catalog/PageLabels 77 0 R>> endobj 84 0 obj <>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/ExtGState<>>>/Type/Page>> endobj 85 0 obj <>stream And therefore, it becomes even more interesting to understand the practical details of this process. Whether a company is establishing a reverse supply chain by choice or necessity, it will face many challenges. The post Reverse … E-commerce as a whole has been designed as a user-first experience, with an order-management system doing much of the heavy lifting for most brands. 82 0 obj <> endobj Companies must plan and execute strategies to manage products beyond manufacturing and the final sale. Supply Chain Minded is a very active and fast growing online community in Supply Chain for Planning, Sourcing, Manufacturing, Delivery and Reverse Logistics professionals. This text provides general information. The following are common types of reverse logistics. To make rational decisions about the structure of a reverse supply chain, it’s best to divide the chain into its five key components and analyze options, costs, and benefits for each: Product Acquisition. Reverse logistics is the term used to describe the way a company handles products that get shipped backwards through the supply chain. *Isi artikel merupakan pemikiran penulis dan tidak selalu mencerminkan pemikiran atau pandangan resmi Supply Chain Indonesia. Key insights about reverse logistics process flow, 3PL companies, supply chain management, transportation and logistics, and logistics analytics are covered in this blog. For some companies, however, the key to jump-starting supply chain sustainability can be found in reverse. Basically, reverse logistics in the supply chain revolves around dealing with end-of-life, malfunctioning, or hardware upgrades. Reverse Solutions is trusted by the worlds top brands to implement efficient, sustainable solutions that drive innovation. "So we often are working with the same companies on both their forward and reverse supply chains." Companies may face hurdles such as complying with policies regulating the transport of waste as well as the unevenness of quality and quantity in return loads. That’s exactly what we bring to the table at Reverse Solutions. But the process can be streamlined if a company subjects the returns to quality standards and uses sensors, bar codes, and other technologies to automate tracking and testing. Reverse Supply Chain Reverse supply chain refers to the movement of goods from customer to vendor. Otherwise, companies may find themselves flooded with returned products of such variable quality that efficient remanufacturing is impossible. xÚb```¢LVÉıB ÄÀeaàXÈ ÉàĞx‘ß©€�áRâj¾†�s3²3;'€T)]c;¶ëæ75Ë…_€,�-f¦×8Ú×®Ûᦛؗ{€�£ƒ�Á£££�¡£�9££ƒ�ˆÅ2€üĞ�tS�ª1°Ç i1 –ÙÀ¸‰A€A�É›áC>S;£#£*c£)Ã3†,�å‚e\*9ÚÕÜÖ;¬ıÖùœ§˜õÛ?¦kP�h3°7>Ä«€X��ÃÙÂg\` @ Supply Chain Minded is a very active and fast growing online community in Supply Chain for Planning, Sourcing, Manufacturing, Delivery and Reverse Logistics professionals. For instance, Tom Giovingo, executive vice president at Wauconda, Ill.-based Fidelitone, an outsourced logistics and supply chain services provider, suggests that the reverse supply chain is frequently much more labor-intensive than the forward supply chain. Even with reverse supply chains, forward thinking pays big dividends. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics." Including Returnly.com, LogiNext, Optoro etc Top companies for reverse logistics at VentureRadar with Innovation Scores, Core Health Signals and more. If it’s the latter, the company should expect to make heavy investments in consumer education and other marketing efforts. There is no one “best” design for a reverse logistics network; each has to be tailored to the products involved and the economics of their reuse. Finally, some companies are using reverse supply chains as integral parts of new businesses. Soon you may need to give just as much thought to your reverse supply chain. Strategic planning helps to minimize waste and risk, while tactical implementation of technology can enhance existing systems to edge out the competition. Amazon has multiple solutions in place to handle their customer returns. These processes can include repair, warranty recovery, redistribution, value recovery, end-of-life recycling or any combination of these activities. It will have to educate customers and establish new points of contact with them, decide which activities to outsource and which to do itself, and in general figure out how to keep costs to a minimum while discovering innovative ways to recover value. The majority of companies in the food industry don’t have the resources needed to set up a reverse supply chain in order to reuse packaging materials, separate undamaged products from damaged products in a load, or repurpose unsold food for animal feed or … It builds sensors into the motors of its power tools, which indicate whether the motor is worth reconditioning. In general, the companies that have been most successful with their reverse supply chains are those that closely coordinate them with their forward supply chains, creating what we call a closed-loop system. The testing, sorting, and grading of returned products are labor-intensive and time consuming tasks. … The technology dramatically reduces inspection and disposition costs, enabling the company to make a profit on the remanufactured tools. Sid Brown, the CEO of NFI, a global supply chain solutions company with locations across North America, said one of the biggest problems with the reverse supply chain is a shortage of labor. Major hurdles for supply chain managers Merupakan pemikiran penulis dan tidak selalu mencerminkan pemikiran atau pandangan resmi supply chain operations Practice Wednesday August! Agility in your reverse supply chains are created to get products out the competition, end-to-end... Chain Indonesia setting up reverse supply chain management -explore the feasibility to forward. 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